FAQs

The Civic Theatre is located at 1100 Third Avenue (at B Street) in downtown San Diego. View Directions and Parking Information.

The Balboa Theatre is located at 868 Fourth Avenue (at E Street) in San Diego's Gaslamp Quarter. View Directions & Parking Information.

Restrooms are available

- Restrooms: In the lobbies of the Main Floor, Lower Loge, Mezzanine, and Balcony

- All gender: Mezzanine level on either side of the main lobby near the stairwells

- Accessible stalls: All restrooms on the main floor, Mezzanine all-gender restrooms, and     balcony women's restroom

Restrooms are available

- Women's: Lower level (stair access only from main floor Orchestra, no elevator), Loge, Salon, and Balcony levels

- Men's: Main floor Orchestra (East) level, Loge, Salon, and Balcony levels

- Family: Main floor Orchestra (East). Includes a changing station for guests with young children.

- Additional changing stations: Womens restroom 2A (Loge East) and Men's Room 2A (Loge East)

- Accessibility: Loge, Salon, and Balcony level restrooms are fully accesible by elevator

Our website (SanDiegoTheatres.org) and Ticketmaster.com are your only authorized sellers of individual tickets for events at the Balboa Theatre and San Diego Civic Theatre. Let us assist you with your ticket purchase.

Yes! The Ticket Offices at both Balboa Theatre and San Diego Civic Theatre are normally open for in-person ticket sales 3 hours prior to evening events at the respective venue. For example, if there is an 8:00 PM performance at San Diego Civic Theatre, the Civic Theatre Ticket Office will open at 5:00 PM. We strongly recommend visiting the Ticket Office in its first 2 hours of operation, to avoid increased wait times.

The venue Ticket Office is also open 2 hours before afternoon events at the respective venue.

Tickets purchased from any individual, company or website other than the authorized sources of San Diego Theatres Ticketing, Ticketmaster or our partner organizations (San Diego Opera, Broadway San Diego, La Jolla Music Society, etc.) are purchased at your own risk and may be fraudulent, counterfeit or invalid for admission to the performance. San Diego Theatres assumes no liability for these tickets and cannot resolve any disputes involving their use. Tickets may not be re-sold on Theatre premises, including the exterior Plaza areas around both the Balboa Theatre and Civic Theatre. Please contact our Ticketing Services team with any questions. Click Here for full ticket disclaimer information.

San Diego Theatres is a non-profit. Facility Fees are utilized to assist in funding the operation and maintenance of the historic Balboa Theatre and the Civic Theatre. These fees are also utilized to fund capital repair, replacement and improvements within the venues.

The availability of discounts is determined by the individual event producers and presenters. If discounts are available, they may only be valid for a limited time, for select performances, specific seating areas, or special categories including students, seniors, and members of the military.

​Offers for Broadway San Diego events, including Lottery and Rush tickets, are at the sole discretion of Broadway San Diego. We suggest signing up for Broadway San Diego's e-alerts or downloading the Broadway San Diego app to learn if these become available.

​In all cases, any discounts offered cannot be applied retroactively and do not apply to previously purchased tickets. Please contact Ticketing Services at ticketing@sandiegotheatres.org for details on specific events.

Please contact Ticketing Services at ticketing@sandiegotheatres.org.

We recommend arriving no later than 1 hour before the performance begins.  Allow plenty of time to park, arrive at the venue, and find your seat.

View Directions & Parking information page to get details about advance parking passes, alternative parking options, and public transportation.

View Directions and Parking information page to get details about advance parking passes, alternative parking options, and public transportation.

For most events at our venues, photography, video, audio or recording of any type (including cell phones) are strictly prohibited. Guests may not bring video or audio recording devices of any kind, including GoPro cameras, into the venue. You may be removed from the venue if you violate these policies.

Guests of all ages must have their own ticket, including children and infants, unless otherwise stated on the event detail page. All tickets must be located in the same seating area. Some shows may have minimum age requirements and/or content advisories. San Diego Theatres encourages guests to research specific titles and decide what is appropriate for their party before purchasing tickets. Please contact Ticketing Services at ticketing@sandiegotheatres.org for more information.

At the Balboa Theatre, a family restroom equipped with a changing station is located on the main floor Orchestra (East) level. Additional changing stations are located in the Women's Restroom 2A (Loge level East) and Men's Restroom 2A (Loge level East).

Please email us at lostandfound@sandiegotheatres.org. Include as many details as you can, including the event you attended, the date you lost your item, details about the item lost as well as where you think you lost it.

If an issue arises, please see any of our ushers. 

The length of individual performances can vary. We may have this information weeks in advance, but for some events, the estimated performance length may not be available until the days leading up to the event. Please note: any timing provided on the San Diego Theatres website or by San Diego Theatres staff is an estimate that has been provided by the artist based upon the best information available in advance. Performance length may change without notice. Some events may also include an intermission that can impact event duration.

Our San Diego Theatres Dining and Hospitality Partners span several popular cuisine types and budgets, all only a short walk to theatres. Many partners also provide special deals or perks for our guests.

At a Yondr event, guests are required to place their smartphones, smartwatches, and any recording devices into a secure pouch that is locked upon entry. You’ll keep the pouch with you at all times during the event. If you need to use your phone, you can unlock the pouch at designated phone-use areas within the venue.

The venues are cashless. Please bring a credit card for any purchases.

Both the Balboa and Civic Theatres are cashless. We accept credit and debit cards, Apple Pay, and Google Pay.

Attending an event at the Balboa Theatre? Please visit our Balboa Theatre accessibility page.

Attending an event at the Civic Theatre? Please visit our Civic Theatre accessibility page. 

Our full security policies for Balboa Theatre and San Diego Civic Theatre, including prohibited items, are available here on SanDiegoTheatres.org.  Please refer to these policies for details.

San Diego Theatres is a 501(c)(3) nonprofit that serves as a steward of the arts by managing and operating the Civic Theatre and the Balboa Theatres. Our mission is to deliver exceptional performing arts and educational experiences, fosters collaboration and partnerships and creates an accessible place for all to enjoy the arts.

As a nonprofit 501c3 organization, San Diego Theatres accepts donations. Please visit our Donate Page. 

The Balboa Theatre Grant Fund are donations to support performance opportunities for local, non-profit organizations at the Balboa Theatre. Through a competitive process, grant awards are provided to help underwrite the cost of building rent, production and related costs to make hosting their event at the Balboa Theatre more affordable and ensure the Theatre remains accessible to local San Diego arts organizations.

The San Diego Theatres app helps you manage your visit with features including access to your individual show tickets, food and beverage mobile ordering, interactive maps and more.

Yes, the San Diego Theatres app is free to download and use.

The app is available on the App Store and Google Play, or by clicking here. 

Yes, your individual show tickets can be directly accessed through the app.

Tickets purchased as part of season packages for our resident partners such as Broadway San Diego, La Jolla Music Society and San Diego Opera cannot be accessed through the San Diego Theatres app. 

No, only your individual show tickets can be directly accessed through the app.

Tickets purchased as part of season packages for our resident partners such as Broadway San Diego, La Jolla Music Society and San Diego Opera cannot be accessed through the San Diego Theatres app. 

No. You can present your digital ticket in the app for entry to the theatre.

Ensure you're signed in with the same account used to purchase your tickets. If you're still having trouble, contact Ticketing for assistance.

Yes. The app allows you to pre-order select food and beverage items before arriving or during your visit.

In the San Diego Theatres app, go to Food & Drinks on the home screen and select the venue you are visiting. For most events, you can pre-order your food and beverage in the days leading up to the show. You can also order onsite, up to two hours before doors open to the theatre. Select the correct option and the show you are attending to browse available menus.

You can choose your pick-up location at Civic Theatre events, and the time for your order to be picked up before the show begins or during intermission (when applicable).

Please note: You must have an EasyPay account to complete and manage your orders. 

No, there is no in-seat food and beverage delivery. 

You can select your pick-up location at Civic Theatre events, and the time for your order to be picked up before the show begins or during intermission (when applicable).

In addition to ordering food and beverages through the San Diego Theatres app, we have self-serve kiosks available throughout the Civic Theatre to expedite your ordering experience.

Pick-up locations are located in the Grand Salon on Level 2 and in the Balcony on Level 4. 

Some features may be available without signing in, while others, such as ticket access and mobile ordering, require an account. 

The app is available for most current iOS and Android devices. Users with older operating systems may experience limited functionality or performance.

For app performance issues, click on the gear icon on the home screen, find the Contact Us button, and submit your concerns there.

For assistance with tickets, account access or technical issues, contact Ticketing or a theatre usher if at the venue.