The following information applies to both the Balboa Theatre and Civic Theatre. Where there are different details for the two Theatres, those are specifics are noted below.
Where is the Civic Theatre? How do I get there?
The Civic Theatre is located at 1100 Third Avenue (at B Street) in downtown San Diego. View Directions and Parking Information.
Where is the Balboa Theatre? How do I get there?
The Balboa Theatre is located at 868 Fourth Avenue (at E Street) in San Diego's Gaslamp Quarter. View Directions & Parking information.
How do I buy tickets for Balboa Theatre and Civic Theatre events?
Our website (SanDiegoTheatres.org) and Ticketmaster.com are your only authorized sellers of tickets for events at the Balboa Theatre and San Diego Civic Theatre. Let us assist you with your ticket purchase.
Can I buy tickets in person?
Yes! The Ticket Offices at both Balboa Theatre and San Diego Civic Theatre are normally open for in-person ticket sales 3 hours prior to evening events at the respective venue. For example, if there is an 8:00 PM performance at San Diego Civic Theatre, the Civic Theatre Ticket Office will open at 5:00 PM. We strongly recommend visiting the Ticket Office in its first 2 hours of operation, to avoid increased wait times.
The venue Ticket Office is also open 2 hours before afternoon events at the respective venue.
If you buy in-person from one of the venue Ticket Offices, you will not be charged per-ticket convenience charges and order processing fees from Ticketmaster.
For more information, visit our How to Buy section.
I bought my ticket from a third party, ticket broker or website other than San Diego Theatres or Ticketmaster. Can you help me?
Tickets purchased from any individual, company or website other than the authorized sources of San Diego Theatres Ticketing, Ticketmaster or our partner organizations (San Diego Opera, Broadway San Diego, La Jolla Music Society, etc.) are purchased at your own risk and may be fraudulent, counterfeit or invalid for admission to the performance. San Diego Theatres assumes no liability for these tickets and cannot resolve any disputes involving their use. Tickets may not be re-sold on Theatre premises, including the exterior Plaza areas around both the Balboa Theatre and Civic Theatre. Please contact our Ticketing Services team with any questions. Click Here for full ticket disclaimer information.
What are Facility Fees and why are they charged on all event tickets?
San Diego Theatres is a non-profit. Facility Fees are utilized to assist in funding the operation and maintenance of the historic Balboa Theatre and the Civic Theatre. These fees are also utilized to fund capital repair, replacement and improvements within the venues.
Are ticket discounts available?
The availability of discounts is determined by the individual event producers and presenters. If discounts are available, they may only be valid for a limited time, for select performances, specific seating areas, or special categories including students, seniors, and members of the military.
Offers for Broadway San Diego events, including Lottery and Rush tickets, are at the sole discretion of Broadway San Diego. We suggest signing up for Broadway San Diego's e-alerts or downloading the Broadway San Diego app to learn if these become available.
In all cases, any discounts offered cannot be applied retroactively and do not apply to previously purchased tickets. Please contact Ticketing Services at ticketing@sandiegotheatres.org for details on specific events.
What are your security policies?
Our full security policies for Balboa Theatre and San Diego Civic Theatre, including prohibited items, are available here on SanDiegoTheatres.org. Please refer to these policies for details.
How long are performances?
The length of individual performances can vary. We may have this information weeks in advance, but for some events, the estimated performance length may not be available until the days leading up to the event. Please note: any timing provided on the San Diego Theatres website or by San Diego Theatres staff is an estimate that has been provided by the artist based upon the best information available in advance. Performance length may change without notice. Some events may also include an intermission that can impact event duration.
How far in advance of the performance should I arrive?
We recommend arriving no later than 1 hour before the performance begins. Allow plenty of time to park, arrive at the venue, and find your seat.
May I bring my camera to the Theatre?
For most events at our venues, photography, video, audio or recording of any type (including cell phones) are strictly prohibited. Guests may not bring video or audio recording devices of any kind, including GoPro cameras, into the venue. You may be removed from the venue if you violate these policies.
May I bring my infant or child to the Theatre?
Guests of all ages must have their own ticket, including children and infants, unless otherwise stated on the event detail page. All tickets must be located in the same seating area. Some shows may have minimum age requirements and/or content advisories. San Diego Theatres encourages guests to research specific titles and decide what is appropriate for their party before purchasing tickets. Please contact Ticketing Services at ticketing@sandiegotheatres.org for more information.
I lost something at the Theatre. What should I do?
Please email us at lostandfound@sandiegotheatres.org. Include as many details as you can, including the event you attended, the date you lost your item, details about the item lost as well as where you think you lost it.
Are there restaurants and hotels near the Theatre?
Our San Diego Theatres Dining and Hospitality Partners span several popular cuisine types and budgets, all only a short walk to theatres. Many partners also provide special deals or perks for our guests.
What is San Diego Theatres?
San Diego Theatres is a 501(c)(3) nonprofit that serves as a steward of the arts by managing and operating the Civic Theatre and the Balboa Theatres. Our mission is to deliver exceptional performing arts and educational experiences, fosters collaboration and partnerships and creates an accessible place for all to enjoy the arts.
How do I Make a Donation?
As a nonprofit 501c3 organization, San Diego Theatres accepts donations. Please visit our Donate Page.